1. Why should I trust you?
You can go to www.emarketingassociation.com/validation_498b.htm, which is an independent company review of our services. HT has been a valid member of eMarketing Certification Program since 2001.

2. Is your service confidential?
We respect your privacy. We will NEVER release any of your personal information (such as name, address, phone number, email address) to anyone.

3. When I send the questions will I be informed how long it will take to complete and how much it will cost? Can I then decide whether I want to pay that amount?
Yes. We will inform of the cost before providing our services. Once you know the cost you will be able to decide whether or not to purchase our services. Should your problem take longer than estimated, no additional fee will be required.

4. I sent you a fax two days ago. Why haven't I received a reply?
It means that you forgot to add your email address or we could not read it. Please send us an email and we will respond immediately.

5. How will I get the answers?
We send you the solution in PDF or any graphics format (gif, tiff, jpg, etc.). Let us know which format you prefer.

6. What kind of experience do your tutors have?
All of our tutors are highly qualified university professors who hold Ph.Ds or M.Scs and have an average of 10 or more years experience in their respective fields.

7. Is the tutoring one-to-one or in groups?
The tutorials are one-to-one and are designed to give that much-needed attention to help you understand and solve your problems.

8. Do I need an appointment?
Only for Online Tutoring.